IVR, Understanding the Full Service IVR Hosted Managed Approach

Interactive Voice Response is one of the most widely used technologies in business today. Utilized by organizations to deliver a wide range of services over the telephone, IVR provides a broad spectrum of uses for B2B and B2C applications, including surveys, account inquiry systems, lead generation, product order and fulfillment, credit card transactions and field employee reporting, as well as many other business applications. Well-designed IVR systems can significantly reduce operating costs, and help organizations in supporting both their customers and employees. Outsourcing is a cost effective way for organizations to add IVR to their customer/employee communication mix, while avoiding high start-up costs, limited scalability plus maintenance or obsolescence worr View the rest of this article